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Customer Involvement

The best way for you us to improve our services is to work together with our customers. 

Are you interested in getting involved?

You can help us shape and really improve services, and ensure the service you receive is value for money. 

Do you have an idea for a community project in your area?

We can work with you to help make it happen with funding and support. 

Your opinions count and you can make a difference to the way we work. 

Whether you have a few minutes to complete an email survey, or whether you want to become more involved by being part of our Customer Involvement Panel, we have a range of involvement options to suit you. 

Customer Involvement Panel

The Customer Involvement Panel is made up of residents from Meres and Mosses Housing Association and South Shropshire Housing Association. Find out more here.


Community Panels

Decide on grant awards for community projects and find out how we work with our communities. You can join the MMHA or SSHA Community Panel whether you live in a MMHA or SSHA property or not. Find out more here.

Grounds Maintenance Network

Complete a regular short survey to help us monitor the quality of the grounds maintenance service. If you would like to be part of the network please contact the Customer & Community Involvement Manager on 0300 303 1190. You will be invited to comment on the grounds maintenance taking place around where you live. You don't need to come to meetings. It will all be done by post or email. Your housing association has made a commitment to follow up any report of dissatisfaction with the service and improve the service where practical. You can fill in the grounds maintenance feedback form here.