The good stuff and the things we need to improve.
Every year we look back on what we’ve been doing. We put together stats and your feedback into one Annual Review, so we can see at a glance what’s working well, and sometimes not so well. Through your feedback we can identify areas we need to improve or areas that are working well, so we can continually improve what we do, for our customers and communities.
Below is this year’s Annual Report, in a short video, we hope you like it! And a big thank you to all our customers for your support and time when giving us feedback.