As of October 2018 you may have noticed calls from a company called Voluntas. We would like to reassure you that these are legitimate calls that we have asked them to make, on our behalf. Voluntas are an independent organisation who are professional market researchers.
We have worked with Voluntas for some time and now have asked them to contact you so that we can find out how we are doing, and what you think of us. At the moment they will be calling you about 2 surveys in particular:
-Anniversary of tenancy and information updates
In the future more surveys will be added.
Why are we doing these surveys?
We want to know how we can make our services better, so we are contacting you to find out your opinions. We want to know what you think about us, our services, your home and your neighbourhood. We also want to know if there are other ways in which we can help you, we have lots of services on offer! So the team may ask you to verify some of the details we have about you. We know that sometimes your personal circumstances can change and you may have forgotten to tell us, so this is a way to help us, help you e.g. if you tell us your struggling with money budgeting, our support teams may be able to help.
Voluntas will only contact you by phone.
Your data is really important to us and we take data protection extremely seriously. For more information and to view our full general privacy statement check out our Connexus website.
A big thank you
We really do appreciate your time answering these questions and thank you for helping us with our surveys.