What you can expect
Your grounds maintenance service is provided by Total Response Ltd on our behalf. this is the service you can expect:
Main areas maintenance of the grass to a maximum of 75mm throughout the growing season (usually between April and October)
Grass cutting (small areas, e.g. in between garages) reduced visits during the grass growing season, visits and cuts in spring, summer and autumn
Pruning and weeding 3 times a year in spring, summer and winter
Pruning of trees up to 6 metres twice a year, in summer and winter
Visits twice a year to apply weed killer and strimming as required
Cutting takes place twice a year between October and March
Hedges and passageways are cut as required to ensure safe access
A visit to take place during winter months, with paths and car parking areas to be swept, removal of moss and spraying of weed killer
The service charge is based on measurements of communal areas and standard costs applied to them. The overall costs for the grounds maintenance in your area will be split across all properties, including tenants, shared owners, leaseholders and private owner occupiers.
Grounds Maintenance Network
Complete a regular short survey to help us monitor the quality of the grounds maintenance service. If you would like to be part of the network please contact the Customer & Community Involvement Manager on 0300 303 1190. You will be invited to comment on the grounds maintenance taking place around where you live. You don't need to come to meetings. It will all be done by post or email. Your housing association has made a commitment to follow up any report of dissatisfaction with the service and improve the service where practical. You can fill in the grounds maintenance feedback form here.