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My Neighbourhood

We care about the environment that you live in. We have several plans in place to ensure that we continually work towards making your neighbourhood a better place for you to live.

We are committed to providing the service you want for grounds maintenance.

The neighbourhoods team has an annual estate budget to make improvements they feel are needed. Their budget can be used to fund one off items.

Recently the team have used their money to erect new fencing, buy new washing lines and install parking bollards.

If you have any ideas on how small changes could make a big difference to your neighbourhood, please contact us.

Several estates have a caretaking service provided. The caretaker’s role is focused on keeping the estate clean and tidy as well as acting as a contact between the tenants and the neighbourhoods team. This service is paid for through a service charge.

Neighbourhood Plans

Neighbourhood Plans

We want your neighbourhood to be a great place to live and have produced Neighbourhood Plans to help us work together towards a Neighbourhood you can be proud of. The plan outlines all of the main issues that affect your neighbourhood and identifies what needs to be done to address those issues.

We aim to make sure that we do all we can through the services we provide and we will also work hard with a range of other organisations on wider issues such as employment and crime.

The plan will be updated regularly to ensure it reflects what is happening in your area.

If you would like to know more about your Neighbourhood Plan, add to it or get involved in making it work, please get in touch with your Neighbourhood Management Officer on 0300 303 1190

Anti-Social Behaviour

Everyone has the right to enjoy life in their own way, providing that it does not cause a nuisance to the people living near them. A good neighbour will tolerate and understand the different lifestyles of others.
Anti-social behaviour (ASB) comes in many forms. It ranges from serious acts of violence and harassment, to more commonplace incidents such as noisy dogs or loud music.
Whenever possible you should try to resolve the problem yourself. If you have a problem with your neighbour, it is best to try and talk your differences through. You need to explain to your neighbour that their behaviour is upsetting you. Always remain calm and avoid entering into an argument. If your neighbour is not willing to talk, or gets angry with you, you should contact us.

Creating a Culture of Respect

We have signed up to the Respect Standard for Housing Management. By doing so we have made a public commitment to deliver excellent services to help resolve anti social behaviour and create a culture of respect within the communities that we deliver our services.

What is Respect?

Respect is about all of us being considerate to the needs of others around us, caring about the community as well as our own individual concerns.

Click here to report Anti-Social Behaviour online

Your Neighbourhoods Team

Your Neighbourhoods Team

The neighbourhoods team is made up of Neighbourhood Management Officers, Tenancy Management Officers, Tenancy Management Officers (Rents) and Tenancy Advice Officers.

Neighbourhood Management Officers

Neighbourhood Management Officers are based in the community and provide you with a face to face service.
They are responsible for:

  • Carrying out accompanied visits for new lettings
  • Visiting tenants in their homes to discuss tenancy issues, including rents arrears and anti social behaviour
  • Running surgeries and drop in sessions to answer any questions you may have
  • Working with tenants and other agencies to develop and improve your community                                     

Tenancy Management Officers

Tenancy Management Officers manage all tenancy issues. This includes Right to Buy applications. The Tenancy Management Officers can be contacted during office hours to deal with your queries.             

Tenancy Management Officers (Rents)

Tenancy Management Officers (Rents) are dedicated to the recovery of rent arrears, former tenant's arrears and court costs. They are also responsible for everything related to rent accounts including Direct Debits, Standing Orders and adjustments to rent accounts.

Tenancy Advice Officers

Tenancy Advice Officers support tenants and other household members to establish and sustain their tenancies by providing quality advice and information, referral and signposting to the relevant support services.

Allocations Officers 

Allocations Officers are responsible for letting our homes and deal with mutual exchange, succession and assignment requests.