Report a Repair
We operative a 365 days a year ‘out of office’ emergency repairs service and will respond within 2 hours. We will make the emergency safe within 24 hours. A further appointment may be made to complete the work.
Please call within office hours unless it is an emergency.
How to report a repair
You can report a repair by:
- Phoning us on 0300 303 1190
- Writing to us
- Visiting our offices
- Emailing us at: email@example.com
- Reporting non emergency repairs online here
When you report a repair make sure you have the relevant details to hand. The more information you have about the problem the better equipped we will be to log the repair.
Please check the Responsibilities page before reporting a repair.
We will tell you whether your repair is an emergency, appointable or non-appointable.
In an emergency
We operate a 24 hour, 365 day emergency repairs service. We will attend as soon as possible, aiming to respond within 2 hours and make safe within 24 hours.
For the majority of repairs in your home, we will aim to make an appointment that is convenient to you. We will always offer you the closest possible appointment, but allow some flexibility if you need to make arrangements to be at home. Currently we provide appointments Monday to Friday, in either AM or PM slots. We aim to complete appointable repairs within a maximum of 30 days.
To provide a more efficient and effective repairs service, our non-emergency repairs will now be carried out on an area by area basis.
The Total Response operatives are now in four area teams, two in the north, two in the south, and will work on a 4 week cycle. Please see the information below on which areas will be covered in the four week cycle, and the dates.
The emergency repairs service will not change
We also have surveyors that sometimes inspect a problem before it takes place.
Non appointable repairs
If the repair can be completed when you are not in (e.g. external or repairs to communal areas) an appointment will not be made with you. An appointment will also not be made if the repair is dependent on the weather. However, an operative will always contact you before they arrive at your property. There is not an official time scale for these repairs, but we always aim to do these as soon as feasible.
Remember: you may be charged for any damage you cause, accidental or otherwise. You are advised to take out contents insurance and to check that you are covered for damage to your personal possessions and to any of the Association’s fittings.
There is a contents insurance scheme for social housing tenants. Click here for more information
Repairs in your area
Ash, Ash Magna, Brown Moss, Calverhall, Coton, Darliston, Ightfield, Higher Heath, Market Drayton, Moreton Say, Morton Wood, Oldfields, Ollerton, Pipe Gate, Prees, Sutton, Whitchurch, Woodseaves
Acton Scott, Bitterley, Church Stretton, Culmington, Hope Bowdler, Leintwardine, Ludlow, Middleton, Orleton, Seifton, Ticklerton, Wall
Dudleston Heath, Edgebolton, Ellesmere, Hadnall, Harmer Hill, Hodnet, Hordley, High Hatton, Lyneal, Marchamley, Newtown, Northwood, Park Hall, Perthy, Preston Brockhurst, Shawbury, Stanton on Hine Heath, Stoke Heath, Stoke on Tern, Tetchill, Welshampton, Weston, Wistanswick, Wollerton
Claverley, Clee Hill, Clee St Margaret, Cleobury, Coreley, Diddlebury, Ditton Priors, Knowbury, Longville, Minsterley, Munslow, Neenton, Shrewsbury, Snailbeach
Adderly, Alkington, Ash Magna, Coton, Dorrington, Edstaston, Market Drayton, Norton, Oldfields, Pipe Gate, Quina Brook, Tilstock, Whitchurch, Whixall, Woodseaves, Woore
Bishops Castle, Bitterley, Brockton, Chirbury, Culmington, Hopton Castle, Leintwardine, Ludlow, Lydbury North, Lydham, Marton, Middleton, More, Orleton, Seifton, Wentnor, Wistanstow, Worthen, Wortherton
Baschurch, Burlton, Cheswardine, Childs Ercall, Clive, Cockshutt, English Frankton, Fenemere, Goldstone, Hinstock, Loppington, Myddle, Ruewood, Tern Hill, Wem, Weston Lullingfields, Yorton
Aston on Clun, Bucknell, Burford, Clun, Clunbury, Clungunford, Clunton, Craven Arms, Hereford, Kington, Leominster, Lyonshall, Newcastle on Clun, Onibury, Tenbury Wells
Surveyors Weekly Zones
Our three surveyors, that inspect some repairs before they are done, will now be carrying out surveys in a 4 weekly cycle in their zone of work. This is to reduce the amount of travelling each surveyor does, and ensure there is a familiar face in your area.
Week 1 8th January, 5th February, 5th March, 2nd April, 30 April, 28th May, 25th June, 23rd July, 20th August, 17th September, 15th October, 12th November, 10th December
Week 2 15th January, 12th February, 12th March, 9th April, 7th May, 4th June, 2nd July, 30th July, 27th August, 24th September, 22nd October, 19th November, 17th December
Week 3 22nd January, 19th February, 19th March, 16th April, 14th May, 11th June, 9th July, 6th August, 3rd September, 1st October, 29th October, 26th November, 24th December
Week 4 29th January, 26th February, 26th March, 23rd April, 21st May, 18th June, 16th July, 13th August, 10th September, 8th October, 5th November, 3rd December, 31st December
|Week 1||Week 2||Week 3||Week 4|
|Ludlow||Cleobury Mortimer||Ludlow||Craven Arms|
|Bitterley||Clee Hill||Clee St Margaret||Leintwardine|
|Ditton Priors||Coreley||Leominster||Tenbury Wells|
|Much Wenlock||Knowbury||Culmington||Acton Scott|
|Stoke St Milborough||Hope Bowdler|
|Wall Under Heywood|
|Week 1||Week 2||Week 3||Week 4|
|Church Strettton||Wem||Bishops Castle||Ellesmere|
|Bayston Hill||Shawbury||Brockton Worthen||Burlton|
|Wentnor||Harmer Hill||Lydbury North||Baschurch|
|Minsterley||Preston Brockhurst||Bucknell||Dudleston Heath|
|Clive||Aston On Clun||Park Hall|
|Marchamley||Newcastle On Clun||Rue Wood|
|Quinna Brook||Hopton Castle|
|Week 1||Week 2||Week 3||Week 4|
|Whitchurch||Market Drayton||Whitchurch||Market Drayton|
|Ash Magna||Adderley||Higher Heath||Woodseaves|
|Brown Moss||Moreton Say||Prees||Hinstock|
|Coton||Norton In Hales||Wistanswick|
|Darliston||Weston Under Redcastle||Oldfields|
|Stanton On Hine Heath||Pipe Gate|
|Stoke On Tern||Hodnet|
It is the law for South Shropshire Housing Association and Meres & Mosses Housing Association, as your landlord, to service the gas appliances in your home once a year.
As the tenant of the property, it is your duty to allow us entry to your home to complete this task.
Failure to give access to your home is dangerous for you, your family and your neighbours. It is also a breach of your tenancy conditions which could result in legal action to enforce access or end your tenancy.
A faulty gas appliance can give off carbon monoxide which might make you feel nauseous, and in high quantities, can KILL in minutes
Our New Procedure
Due to some tenants not allowing access, we have changed the process of attempting to gain access to properties. We will now:
- Send you a letter when your gas service is nearly due, with a date that an operative will attend your home. It will also say whether this is a morning or afternoon appointment. If you cannot give us access on this date you must call us as soon as possible to re-arrange this appointment
- Make a telephone call or send a text message to remind you, the day before, that you have an appointment. It is your responsibility to make sure you are available to give access to your home
- Non access to your home is a breach of your tenancy conditions. A safety notice will be attached to your door, and we will start legal proceedings against you, which may result in losing your home